Barnet Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnet Removals provides removal, packing, storage and associated services to customers. By making a booking or allowing us to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Barnet Removals, the provider of removal and related services.
1.2 "Customer" means the person, firm or organisation requesting the services of the Company.
1.3 "Services" means removal, packing, unpacking, storage, clearance, and any additional services agreed in writing.
1.4 "Quotation" means the written or electronic estimate provided by the Company describing the Services and associated charges.
1.5 "Service Address" means any collection, delivery or storage address at which the Services are carried out.
1.6 "Goods" means the items to be moved, handled, stored or otherwise dealt with as part of the Services.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including packing, loading, transportation, unloading and, where agreed, unpacking and furniture assembly.
2.2 Services are normally provided within the Company’s regular operating area, including Barnet and surrounding districts, but may be extended to other locations as agreed at the time of booking.
2.3 Any additional services that are not specified in the Quotation must be agreed in advance and may incur additional charges.
3. Booking Process
3.1 Bookings can be made once the Customer has received and accepted a Quotation. Acceptance may be provided in writing or electronically, depending on the method used to issue the Quotation.
3.2 The Company may request details of the properties involved, including access information, parking availability, floor levels, and an inventory or description of the Goods to be moved.
3.3 The Quotation is based on the information provided by the Customer. If the information supplied is incomplete or inaccurate, the Company reserves the right to amend the Quotation, adjust the charges or, in serious cases, decline to proceed with the booking.
3.4 A booking is not confirmed until the Customer has accepted the Quotation and, where required, paid any booking deposit requested by the Company.
3.5 The Company will confirm the booking date, approximate arrival time and the Services to be provided. All times are estimates and may vary due to traffic, weather conditions or other factors beyond the Company’s reasonable control.
4. Quotations and Prices
4.1 Unless stated otherwise, Quotations are valid for 30 days from the date of issue.
4.2 Quotations are provided on the assumption that:
(a) there is suitable and safe access for the removal vehicle at each Service Address; and
(b) the work can be carried out in ordinary working hours; and
(c) there are no special or unusual items or circumstances that would significantly affect the duration or difficulty of the job.
4.3 The Company reserves the right to make additional charges where:
(a) there are delays not caused by the Company, such as waiting for keys or completion; or
(b) access is restricted, requiring longer carrying distances, use of stairs instead of a lift, or other additional effort; or
(c) the volume or nature of the Goods exceeds that described at the time of quotation; or
(d) parking charges, congestion charges, tolls or similar fees are incurred while providing the Services.
4.4 Any additional charges will be explained to the Customer as soon as reasonably practicable and will be payable in accordance with these Terms and Conditions.
5. Payments
5.1 The Customer agrees to pay the charges set out in the Quotation, together with any additional charges properly incurred under these Terms and Conditions.
5.2 The Company may require a deposit at the time of booking, with the balance payable before or on the day of the move, as specified in the Quotation or booking confirmation.
5.3 Payment must be made using an accepted method as advised by the Company. Cash, bank transfer or card payments may be available, subject to the Company’s current arrangements.
5.4 Where payment terms other than immediate payment have been agreed, invoices must be settled by the due date shown on the invoice. The Company reserves the right to charge interest or late payment fees where sums remain unpaid after the due date.
5.5 If the Customer fails to make payment as required, the Company may suspend or refuse to carry out the Services and will not be liable for any resulting loss or inconvenience.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone the Services by giving notice to the Company. Cancellation charges may apply depending on the notice period provided.
6.2 Where notice of cancellation or postponement is received more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred to a new date at the Company’s discretion.
6.3 Where notice is received between 2 and 7 days before the scheduled service date, the Company may retain part or all of the deposit to cover administration and loss of booking.
6.4 Where notice is received less than 2 days before the scheduled service date, the Company may charge up to 75 percent of the quoted price to cover costs and loss of opportunity.
6.5 In the event of cancellation on the scheduled service date or non-attendance by the Customer, the full quoted charge may become payable.
6.6 The Company may cancel or postpone the Services in exceptional circumstances, including but not limited to severe weather, unsafe conditions, vehicle breakdown, staff illness, or other events beyond its reasonable control. In such cases, the Company will rearrange the Services as soon as reasonably practicable. Liability for any resulting loss is limited in accordance with these Terms and Conditions.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) ensuring that all Goods are properly prepared and packed unless the Company has agreed to provide packing services; and
(b) securing or removing any fixtures, fittings or appliances that are to be moved; and
(c) arranging suitable parking and any necessary permits or permissions at each Service Address; and
(d) complying with any relevant building regulations, property rules or estate management requirements; and
(e) ensuring that all Goods to be moved are owned by the Customer or that the Customer has the authority to move them.
7.2 The Customer must not include in the Goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transport, including but not limited to flammable liquids, explosives, gas cylinders, live animals, plants, or items that may cause damage or contamination.
7.3 The Customer should ensure that important documents, jewellery, money, and other valuables are removed and transported personally. The Company accepts no responsibility for such items unless specifically agreed in writing.
8. Access and Parking
8.1 The Customer must provide accurate information about access at each Service Address, including any restrictions on vehicle size, parking limitations, and the presence of stairs or lifts.
8.2 The Customer is responsible for arranging necessary parking permits or authorisations. Any parking fines, penalties or additional costs incurred due to inaccurate information or lack of permits may be charged to the Customer.
8.3 If adequate access or parking cannot be obtained, the Company may adjust the charges to reflect additional time and effort, or may decline to complete the Services if it is unsafe or impracticable to proceed.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. However, liability for loss of or damage to Goods is subject to the limits set out in this clause.
9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract will not exceed a reasonable estimate of the value of the Goods or any specific limit agreed in writing, whichever is lower.
9.3 The Company will not be liable for:
(a) loss or damage arising from faulty or insufficient packing by the Customer; or
(b) loss or damage to fragile items, including but not limited to glass, mirrors, china and electronics, where the Customer has packed these items; or
(c) loss or damage caused by wear and tear, inherent defects, or pre-existing damage; or
(d) indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
9.4 The Company will not be liable for loss or damage arising from circumstances outside its reasonable control, including but not limited to weather conditions, traffic delays, acts of third parties, or restrictions imposed by authorities or property management.
9.5 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as possible and in any event within 7 days of completion of the Services. Failure to do so may affect the Company’s ability to investigate and may limit any liability.
9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot be excluded or limited by law.
10. Timeframes and Delays
10.1 The Company will make reasonable efforts to adhere to agreed dates and times, but these are not guaranteed unless explicitly confirmed in writing as being of the essence.
10.2 The Company is not liable for loss or inconvenience resulting from delays or failure to perform the Services due to causes beyond its reasonable control, including but not limited to traffic incidents, severe weather, mechanical failure, or delays in property access.
11. Insurance
11.1 The Company maintains appropriate insurance for its operations in accordance with applicable legal requirements.
11.2 The Customer is responsible for arranging any additional insurance cover required for high value or particularly fragile items, where the standard cover or contractual limits may be insufficient for their needs.
12. Waste, Disposal and Environmental Regulations
12.1 Where the Services include the removal and disposal of unwanted items, the Customer confirms that they have the right to dispose of those items.
12.2 The Company will handle waste and unwanted items in accordance with applicable waste and environmental regulations. Items may be taken to licensed waste facilities, recycling centres, or other authorised locations.
12.3 The Company will not remove hazardous waste or materials that require specialist handling unless explicitly agreed in advance and subject to additional charges and conditions.
12.4 Fly-tipping and unlawful disposal are strictly prohibited. The Company will not participate in any arrangement that breaches waste disposal laws, and reserves the right to refuse to remove items where lawful disposal cannot be ensured.
13. Storage Services
13.1 Where storage is provided, Goods will be stored in a suitable facility or container as determined by the Company.
13.2 Charges for storage will be based on the period of storage and the space required, as set out in the Quotation or subsequent agreement.
13.3 The Customer must ensure that Goods placed into storage comply with these Terms and Conditions and do not include any prohibited items.
14. Complaints
14.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that they can be addressed promptly.
14.2 The Company will make reasonable efforts to investigate and, where appropriate, resolve complaints in a fair and timely manner.
15. Data Protection
15.1 The Company will handle personal information provided by the Customer in accordance with applicable data protection laws.
15.2 Personal information will be used for the purposes of providing the Services, administering the account, and complying with legal obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the law of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
17.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
17.4 These Terms and Conditions, together with any Quotation or written variation agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede all prior discussions, correspondence and understandings.
